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Our Newsletter


Shipping & Returns

*Christmas Ordering Deadlines for Domestic and international Shipping:

Note: Ordering deadlines apply to items marked "In Stock." Please allow more time for items on "Backorder" or "Preorder." Orders after these date may still arrive in time but the carriers do not guarantee it.

Shipping Speed (USA)
Ordering Cutoff Date
 
Shipping Speed (International)
Ordering Cutoff Date
Free Shipping (When available) December 20 @1PM MST   *First Class Mail International December 2nd @2PM MST
First Class Mail December 20 @1PM MST   *Priority Mail International December 2nd @2PM MST
Priority Mail December 20 @1PM MST   *Express Mail International December 15th @2PM MST
Express Mail December 22 @2PM MST   UPS Expedited Call for Estimate
Local Pick Up (Utah) December 24 @1PM MST      
UPS 2nd Air December 22 @2PM MST   *Int'l parcels can caught in customs and delay delivery for up to 45 days
UPS Overnight December 23 @2PM MST      

 

*All above delivery estimates are provided by USPS and UPS and are deemed reliable. We have no control over the failure of the carrier to deliver the package if shipped by the above USPS commitment date.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.